Hard Drive Technologies

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How to recover data from wd passport – slow responding hard drive

October 7, 2017 Jon 30 Comments

If your WD Passport died and you need your data back, we have a promotion until end of October 2016 watch this to participate: https://www.youtube.com/watch?v=MyQm1LHRlzE

Western Digital Data Recovery Services
Call 1.855.366.4232 For Assistance or visit us here: http://www.hddrecovery.ca/contact-us/
here is our latest video on other problems that WD hard drive may have https://www.youtube.com/watch?v=g1Gd63r4vv4
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HDD Recovery Services
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We have spend the last few years working on thousands of these cases. It has helped us create a streamlined process for safer, reliable and thorough data recovery. Going through a Western Digital data recovery task, such as My Passport drive with a very slow response, starts with taking the proper steps to provide a clean, clear and concise verification. By discovering what works and what doesn’t, we were able to create the best procedure to handle this issue from start to finish.

We’ve created a video to demonstrate our step by step process of gaining access to data on Western Digital My Passport drive with a Western Digital proprietary USB 3.0 interface that aren’t recognized when you connect them. It’s important to note that the Western Digital Passport is a very popular hard drive choice these days and we see it come in for recovery with a wide array of different problems. However, some issues are unique to Western Digital.

Before going any further with your Western Digital Data Recovery Project, please note the following:

If your hard drive is making a clicking sound, it needs a head replacement. Power down the drive immediately and contact HDD Recovery Services for assistance. Head replacement is not a DIY type of task. Doing this yourself or continuing to use the drive could create irreversible damage and destroy your data permanently.

The hard drive in our case study video never went through any physical damage. It was never dropped, hit or bumped. The owner took great care of the drive. The drive just wouldn’t load one day. It did make all the normal sounds such as:

Spinning up
Stays idling
Doesn’t spin down
No clicking sounds

If you want to try R-Studio you can download it here:

Dealing With Encryption During Western Digital Data Recovery Process

Decrypting the drive isn’t difficult. We could use either the original USB 3.0 PCB or a compatible USB board from a Western Digital MyBook that uses the same encryption revision type. If you have any questions about decrypting the drive, please contact us for more information. We’d be glad to explain this step further.

SATA Conversion

You have numerous options when it comes to solutions that support specialized USB drives, including ATOLA, Deepspar and ACE LAB. Through extensive testing, we’ve found our method to be bullet proof. It has never failed to deliver solid results. We’ve found that when dealing with passport drives, the best option is to combine ACE LAB products with manual SATA conversion followed by hardware decryption of the image.

When it comes to SATA conversion, there are two different approaches including:

1.Find a compatible SATA PCB from the same hard drive family of the drive you’re working on. Compare the numbers on the main controllers and spindle idle controller to see if they’re compatible. To make it even easier for you, here’s a compatibility list:

2.Solder your own SATA connector. Start by buying a connector on sites such as Digikey, eBay or aliexpress. Remove the capacitors C13, C18, C31 and C37 on the component side of the PCB to disable the USB bridge. Check out the pinout for the 7-pin SATA connector to make sure you have it just right on our blog here: http://www.hddrecovery.ca/blog/slow-p…

You use the existing USB connector to get the necessary 5V of power to spin the drive. Though it’s not required, it’s also a good idea to put the 10nF resistor inline with the signal leads. No matter what you do, try to keep the wires as short as possible to make it easier to work with.

Fireware Issues

The majority of firmware issues that occur with WD Passport drives are related to module #32, which is also known as Relo-List. To get past the problem, this module must be cleaned if there are any entries in it. You also need to restrict any further defect relocation entries or you could be faced with another firmware lockout during the imaging process. Handle the problem completely now for less trouble later on. You can do this with the help of tools from manufacturers such as Ace Laboratory, Deepspar, Atola and possibly others. The next step is to check that all other critical modules are in good shape. Run a head test to insure all the heads are responding properly to read commands. If the modules and heads are good to go, it’s time to start the imaging process.

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  1. Ricardo Contreras
    October 7, 2017 - 9:22 am

    Hi, have this problem with my 1TB WD My Passport. I'm not good at soldering, if i want to replace the PCB board with another which one will work? The HDD works but takes too long to read and to be recognized by my MAC. It have a PCB 2060-771801-002, i need to know which one i will have to order or fine a PCB, if you can sell me one i would gladly appreciate it, please help me.

  2. Juan De Lemos
    October 7, 2017 - 9:30 am

    Hi !!!
    In your point of view, what is the best Data Recovery Software available right now !!
    Recuva : http://www.piriform.com/recuva
    SystemRescueCd : http://www.system-rescue-cd.org/Download/
    Trinity Rescue Kit : trinityhome.org/trk
    Knoppix : http://www.knopper.net/knoppix-mirrors/index-en.html
    ………………………….. ??????

  3. John Joe
    October 7, 2017 - 10:00 am

    Hi there, I had a USB hub that by mistake Had the wrong power supply in, I connected my WD passport to it and since then it's not worked (the USB hub also had a slight burning smell coming from the inside) i noticed it when I disconnected my HD. The HD now does 4 beeps when I connect it to my computer and spins for about 5 seconds then stops, also has a slight ticking sounds when spinning. It's not recognised at all by the computer, the disk utility in the Mac or a couple of data recovery programs I've Tried. Any ideas what has happened and what can be done to get my data?
    All the best

  4. Daniel Hernandez
    October 7, 2017 - 10:24 am

    what cables did you connect to the external at minute 13? the one to the 14 pins? I believe my USB port is malfunctioning. the problem is not my cpu, or cable. It spins correctly and light turns on, just not detectable by my mac. I believe I ejected incorrectly too many times and fried my USB port. Im trying to bypass some other way and these kind of externals don't work with SATA. all I want to do it extract data the simplest/cheapest way. Thank you

  5. Venkata Raman
    October 7, 2017 - 10:31 am

    my wd passport ultra not showing capacity

  6. drei cabanero
    October 7, 2017 - 11:26 am

    please help…. my 1 TB external hard drive was encrypted and not finished yet and not responding… I tried to decrypt it but its still not responding… I tried to connect it again but its pops up encrypting … then still not responding… and it ask me the password… I couldn't dycrypt it anymore… and maybe its already corrupted…how to fix this

    October 7, 2017 - 11:29 am

    WD 0810 unknown not initialized. what is the solution plz help me out

  8. you2449
    October 7, 2017 - 11:46 am

    Excellent video. (background music is annoying though).

  9. FJIeP
    October 7, 2017 - 11:54 am

    Перепайка восьминожки с нижним подогревом и феном? Ахуеть!

  10. Riyadh Aljuwaee
    October 7, 2017 - 12:27 pm

    What if I tried to buy the same hard drive and change the boards between the broken and the new one

    Isn't that going to fix the problem?

    Is there any way to get this board ready and working for sell?

  11. Antoine Reekmans
    October 7, 2017 - 12:35 pm

    great video but what program software can allow me to to flush and block the system to write to module 32 RBBlist ?
    thank you

  12. Javier Enrique Traid
    October 7, 2017 - 1:00 pm

    Thank you very mutch I ask you that question about 1 week ago and now you give me the answer, I try to convert it to sata with the pins near the motor.

  13. Sandeep Hindole
    October 7, 2017 - 1:51 pm

    hiii sir may WD my passport ultra 1 tb not copy fast. how to do mi ?

  14. 21BakDoor21
    October 7, 2017 - 2:48 pm

    How do you do this to a 2TB Western Digital Caviar Green internal Sata HDD?
    It powers up just like this but it dont post in the bios or Windows

    Since you're skilled in this, about how much would you charge to do it for me?

  15. Mohammad Salihin
    October 7, 2017 - 3:38 pm

    Hi there…I have the same type of wd hard drive and the same problem….I've formatted the hard drive and try to scan for bad sectors but it takes a long time to scan…I want to recover the important data in that hard drive but it seems that I can't….what can I do to recover the data?

  16. Ernesto Laguardua
    October 7, 2017 - 4:10 pm

    OMG how the de encryption board works? You need the key or this tool make magic?

  17. Tub Hmoob Lauj
    October 7, 2017 - 4:56 pm

    I tried this today to get pictures off an old broken laptop but I have privileges to access the files??????!!! How do I bypass it?

  18. All In One
    October 7, 2017 - 4:58 pm

    what windows is that

  19. MissSamso
    October 7, 2017 - 5:09 pm

    What about the D drive ?

  20. Ehawee
    October 7, 2017 - 5:53 pm

    I just took out a harddrive from my old laptop and want to plug it into my big computer that my sister built for me. If i fins a cable like the one in your video there, do I just plug it in and nothing breaks?

  21. ASS MAN
    October 7, 2017 - 6:44 pm

    bro holy s**t i have the full abbey road album on my hard drive fucc u nibbas

  22. abdoul issa
    October 7, 2017 - 7:01 pm

    I folow all your steps, but when I connect to my coputer just give me connecting sound but dose not show me any new drive , what I have to do?

  23. Silent CG
    October 7, 2017 - 7:09 pm

    What if the dead harddrive in question may have had a virus. Is it safe to plug it in to my desktop and recover files?

  24. Roger moyer
    October 7, 2017 - 7:14 pm

    Do I have to be concerned that I'm moving Windows photos or data to an iMac computer?

  25. Roger moyer
    October 7, 2017 - 8:10 pm

    This was great! Thanks so much! Gretchen

  26. Ret**ded Person
    October 7, 2017 - 8:37 pm

    hey.. I dont have a computer.. I want to take the files using another laptop, is there a way?

  27. simmeon price
    October 7, 2017 - 9:28 pm

    is it the same for note books

  28. Salvador Salvador
    October 7, 2017 - 9:34 pm

    Hi there,I don't know to much about computers but can you do this in all laptops?or just in some models?I have a laptop that doesn't work and I think I'm gonna buy a new one .sorry for my bad English.

  29. Punto de Vista
    October 7, 2017 - 10:30 pm

    Thanks, got a bunch of old computers and never thought the hard drives were compatible. Thanks.

  30. Khalid290
    October 7, 2017 - 11:24 pm

    you should call your self TheDumper0007

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