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December 31, 2013 Jon 10 Comments

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How to fix Rock Mobile Disk External Hard Drive

I was having problem connecting my Rock Mobile Disk External HDD to my computer. It wouldn’t show under my computer so I found a way to fix it without format…
Video Rating: 5 / 5

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  1. James P
    December 31, 2013 - 3:45 pm

    Hi THANK YOU FOR YOUR videos. My Rock storage device does not connect with
    my PC. I DO NOT FIND ANY STORAGE in Disc Management. The device turn green,
    but when I click the device ( E) in my computer, it says insert E drive.
    Can you help me to fix. I have lot of pictures and musics in it. Thanks.

  2. BeTechSmart
    December 31, 2013 - 4:35 pm

    6) Go Inside the hard drive by following procedures from the makers of the
    product. Carefully disassemble the rock disk by placing it flat down and
    removing two screws from left and two from right. Unplug the 2nd power cord
    inside and turn th power on then off after 15 seconds.

  3. BeTechSmart
    December 31, 2013 - 4:46 pm

    1. Hit start b**ton, scroll over to Computer and right click, then click on
    Manage. 2. From the Left Menu Bar Go To Storage Disk Management. Left Click
    on Storage Disk Management. (Wait a 5 seconds for it evaluate). 3. Go to
    All the Removable Hard Drives and Right properties to sees if its getting
    picked up.

  4. BeTechSmart
    December 31, 2013 - 5:02 pm

    7)In most cases these steps should solve your problem but if you need help
    we are here. It is very evident that there is a ventilation problem with
    this product concerning poor steel frame design but the cut out t
    cardboards not securing the Hardrive doesn’t help also. Once again thanks
    for watching the video and keep us posted. 8>)Try to disassemble the box
    and unplug the second power on and then off. Keep me posted . (Evan: OS:

  5. USN Shrek
    December 31, 2013 - 5:59 pm

    Doesn’t show my hard drive under disk management. Just the C drive

  6. Dan Andrews
    December 31, 2013 - 6:24 pm

    BETech…Have the same problem but I get a message that says, “The
    procedure entry point@snlcredits@register apple1 phone trademark $sqqrv.
    could not be located in the dynamic link library snlbase150.bbl”

  7. BeTechSmart
    December 31, 2013 - 7:06 pm

    Normally I’d say it’s hardware issue but if you have windows Vista or newer
    you should be able to hook you rock mobile disk up. The problem with these
    disks is that the are not ventilated properly. Do the following steps to
    recover your hard drive if it has a “blinking red light” or even a “steady
    red light” when you connect. it via USB port. On windows 7

  8. BeTechSmart
    December 31, 2013 - 7:57 pm

    4.) If it you can perform chkdsk from command prompt to fx it. 5> ) If that
    doesn’t work there is a problem with the transistors inside but prior to
    doing that make sure you have taken the initial test diagnostics such as
    pulling the power wire out while it’s plugged to wall jack and usb port
    thru the computer wait 30 seconds with each restart.

  9. Gabriel Quiroz
    December 31, 2013 - 8:09 pm

    I have a rock mobile disk it was working fine but I moved my computer and
    when I connected the hard drive it has a red blinking light and it’s no
    longer found in my computer what happened? how do I fix this problem?

  10. bonaventure Barry
    December 31, 2013 - 8:38 pm

    H**lo, i had the same problem but I was able to figure out why some
    computer cannot see what is in it. At computer managment tab: you have to
    create a path by right click on the hard drive and select create a path or
    change drive letter in order to have access to the content …The video was
    helpfull as well.

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